We want shopping with The Carolina Magpie to be simple and enjoyable. Below you’ll find our shipping, returns, and order policies. If you ever have a question, please don’t hesitate to reach out—we’re always happy to help.
Shipping Policy
Thank you for shopping with The Carolina Magpie! We truly appreciate your support of our small business.
Processing Time
Orders are typically processed within 2–5 business days. During holidays, product launches, or market weekends, processing times may be slightly longer. If there is a significant delay, we’ll contact you as soon as possible.
Shipping
Once your order has shipped, you will receive a confirmation email with tracking information (when available).
Shipping times are estimated by the carrier and are not guaranteed. We are not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. We are unable to replace or refund orders shipped to an incorrect address provided at checkout.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and include photos of both the packaging and the damaged item(s). We’ll work with you to find the best possible solution.
If your package appears to be lost, please contact the shipping carrier first. If you still need assistance, we’re happy to help however we can.
Local Pickup
If local pickup is offered, you will receive an email with pickup instructions once your order is ready.
Refund & Return Policy
At The Carolina Magpie, we want you to love your purchase! If there is an issue with your order, please reach out—we’re always happy to help.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unused and in their original condition.
- Items must be returned in their original packaging when possible.
- Customers are responsible for return shipping costs unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Earrings (for hygiene reasons)
- Sale or clearance items
- Gift cards
- Custom or personalized products
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We’ll make it right as quickly as possible.
Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to your original method of payment.
Please note that original shipping charges are non-refundable unless the return is due to our error.
Questions?
If you have any questions or concerns about your order, don’t hesitate to reach out. We truly appreciate your support of our small business and will do our best to ensure you have a wonderful shopping experience.